New xperl update wont show pet

[EBO11]

Down loaded the newest xperl last night and installed (after removing the previous version). It will not show my pet. If i go under the all tab in set up the show pet is not checked. If i check it and then reload ui still no pet (go back in and check and the box is unchecked again). I tried for 1 1/2 hours last night w/ no success. Thank you for all the help you can give me.