[Petrah]

This is not a guaranteed fix, but it's something you can try nonetheless. Good luck to those having this issue.. I can only imagine how frustrating it must be!

Power Cycle your modem and router to reset them and allow them to re-establish a connection to your ISP. Please follow these steps to completely power cycle the devices in your network connection:

- Shut down all computers connected to the modem/router.
- Power down/unplug the router if you use one.
- Power down/unplug the modem.
- Allow to sit for 60 seconds, unplugged.
- Turn on the modem, allow to completely boot up till the front panel connection lights show a steady connection.
- Turn on the router, if you have one, and allow to completely boot up as well.
- Start the computer(s) and allow to completely boot up.


If that does not work, try this:

Windows Vista Users: Windows Vista requires that you run the command prompt (DOS shell) in Administrator Mode to perform these functions. To start the DOS shell in admin mode:

- Go to Start/Programs/Accessories and locate the "Command Prompt" shortcut.
- Right click Command Prompt shortcut and select "Run as Administrator" from the drop down menu.
- Continue with the Windows XP/2000/98 directions below at step 2.

Windows XP/2000: Release/Renew your IP address and Flush the DNS Resolver Cache:

- Go to Start then Run and type the word "cmd" (without quotation marks) in the Run box. A DOS window should open on screen.
- Type: "ipconfig /release" (without quotation marks) in the DOS window.
- Wait a few seconds for a reply that the IP address has been released.
- Type: "ipconfig /renew" (without quotation marks) in the DOS window.
- Wait a few seconds for a reply that the IP address has been re-established.
- Type: "ipconfig /flushdns" (without quotation marks) in the DOS window.
- Close the DOS window and attempt to make a connection.